In order to respond quickly and efficiently to all your requests and queries and to simplify and improve the management of support requests, DOSIM provides assistance through the setting up of Helpdesk software or using the software you already have installed.
The Helpdesk software is designed for building occupants. It enables them to request support and to follow its progress, from beginning to end:
- The customer can request support in just a few clicks with the help of a simple and explicit input mask.
- The response team accesses the tasks to be carried out, draws up the report or creates a new support request.
- The supervisors can access the response team’s reports, modify them and validate them.
Once the request has been issued, the initiator can access information relating to his or her request.
reinforces the quality and reactivity of the service.
offers online “monitoring” of the requests and assistance