Reception Services
A professional, friendly welcome that reflects your image.
Hospital reception: a mission of trust and proximity
Because reception is often a patient’s first point of contact with your facility, it must be professional, smooth and deeply human. Our teams are trained in the specific requirements of healthcare settings: attentive listening, discretion, handling sensitive situations and providing clear guidance. In close coordination with admissions and medical teams, our receptionists integrate seamlessly into your organization to welcome patients, visitors and healthcare professionals, in full compliance with legal requirements (medical confidentiality, data protection, patients’ rights) as well as your internal procedures and service standards.
Our reception services
Patient and visitor welcome and check-in
Our receptionists look after every patient and visitor from the moment they arrive, with attentiveness and care. They verify the required information, hand over documents, and guide each person within the facility. This key step is often the first contact with the institution and must be smooth, reassuring and professional. Our mission is to make this moment clear and calming, to support the rest of the stay.
Telephone call handling and transfer
Telephone cover is provided with availability and empathy, ensuring effective responses to patients, relatives and healthcare professionals. Our teams filter and direct calls to the right contacts, guaranteeing fast, appropriate handling. Every call is considered an essential step in building a trusted relationship with the facility. This service strengthens your professional image and supports smooth internal and external communication.
Access and visitor flow management
Reception in healthcare settings requires strict control of flows to protect patient safety. Our receptionists welcome relatives, visitors and service providers while ensuring compliance with visiting rules and health protocols. They also manage access control to safeguard sensitive areas. Their role is to combine security, humanity and smooth circulation.
Mail, parcels and personal belongings management
We handle the reception and distribution of mail and parcels for internal departments or patients. Our teams ensure rigorous tracking of deliveries to avoid any errors or losses, with discretion and reliability. Personal belongings entrusted to reception are managed with the utmost care. This service helps maintain a well-organized, harmonious daily operation within the facility.
Bookings and logistical coordination
Our teams handle bookings for meeting rooms, taxis and other logistical needs related to daily facility life. They also coordinate ambulance flows and internal transfers in collaboration with medical and administrative teams. This smooth management saves time and prevents disruptions to care organization. Every booking is handled with precision and reliability.
Other tailor-made duties
Each facility has its own specificities, and reception always goes beyond a single standard role. We adapt our services to your particular needs, whether for one-off tasks or fully customized solutions. This flexibility ensures truly personalized support that integrates perfectly with your practices. Our goal is to provide reception that is human, professional and aligned with your priorities.
Why entrust your reception to us?
Reception delivered by trained, valued and committed professionals
At DOSIM, our receptionists do more than welcome visitors: they support, guide and reassure people in sometimes sensitive contexts. Trained in healthcare standards, integrated into your teams and continuously supervised, they embody your care values and enhance the perceived quality of your facility. Their professional demeanor and commitment make the difference from the very first contact.
